Substitutions:

• Substitutions may be made if a registrant cannot attend any part of the conference.
• Registrations cannot be shared.
• Substitutions must be made in writing via mail, fax, or e-mail by May 31, 2009.
• After May 31, 2009, substitutions may be made on site at the Attendee Registration desk.
• Any payment, will be transferred to the substitute. Otherwise, the change will be considered a cancellation for the original registrant (subject to the $30 processing fee) and a new registration will be required for the substitute.

Cancellations:

• Cancellations must be made in writing via mail, fax, or e-mail by May 1, 2009.
• Refunds cannot be issued for individuals registering with a team or group. (Substitutions are encouraged. See substitution procedures.)
• Cancellations received by May 1, 2009 will be refunded in full, less a $30 non-refundable processing fee. After May 1, 2009, no refunds will be granted.
• Ticketed options will be refunded only if the entire registration is cancelled.
• Refunds will be issued in the same form as the payment that was received.
• Refunds will be processed no later than eight weeks after the conference.